What's good - the items were delivered earlier than the shipment date as indicated when I ordered and the wines were good.
What's bad - the original order amounted to $980, just short of the min. order of $1,000 to qualify for free shipping. Your customer service rep. was very adamant against asking her superior(s) to consider the request. While understanding that it's your marketing strategy to tempt customers to buy more, the inflexibility may back fire where customers get turned off by the lack of customer service and refuse to buy anything.