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Frequently Asked Questions


Simply browse the website & add products to your cart. When you are ready to pay, click through to checkout to be guided through the payment process.



Who do I contact if I have problems with my order?

Call us on +852 6011 6292 or email orders@cellarmasterwines.com. For urgent queries, we recommend calling us.

Cellarmaster Wines staff members are available on +852 6011 6292 Monday to Friday 9.30am-6.30pm. Outside working hours please email orders@cellarmasterwines.com. We will get back to you as soon as we can.

Can I have a discount if I am buying in large quantities?

Our prices are already very competitive and we offer a discount if you buy 6 bottles of the same wine. In addition, we have special offers in the mixed case section. If you want to stay up to date with all our specials, please subscribe to our mailing list & follow us on Facebook for more great wine offers!

Can't decide what you want? Ordering wine for an event? Call us today on +852 6011 6292 for assistance with your order.

What is the terms and conditions for promo code?

  1. The promo code can be redeemed online on www.cellarmasterwines.com only.
  2. Discount can be redeemed by inserting the promo code at the checkout page.
  3. Each promo code is applicable to a minimum purchase value.
  4. The value of promo code cannot be redeemed for Cash or Credit, but are transferable.
  5. Cellarmaster Wines is not responsible if voucher is lost, stolen or used without permission.
  6. Validity of promo code cannot be extended.
  7. Cellarmasterwines.com retains the right to final decisions.
  8. Promo code cannot be reloaded or resold.

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