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We want you to be completely happy with your purchase experience with us, but of course from time to time things don't go according to plan!
Customers are requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline +852 6011 6292, by email or via our webchat at the time of delivery, otherwise we shall have the discretion to refuse your claim after delivery.
• Only defective goods can be returned for exchange or refund.
• It is the receiver's responsibility to check the condition of any goods received including glassware and accessories, at the time of delivery.
• No returns shall be made on glassware or accessories after the receiver has acknowledged receipt of the goods.
• Refund is only available when valid original receipt is provided and refund guarantee will only be applicable on wine or champagne below HK$750 (per bottle) or less than 10 years old.
• Returns must be made within 28 days of the receiving date.
• Refund will be credited into Customer's credit card account within 4 weeks upon confirmation.
• In the event that you would like to claim a refund or return, please contact our customer service hotline +852 6011 6292, email us or use our webchat within 7 days from the date of delivery.